It's human nature to want to mirror & meet your hostile situation or closed off customer with the same body language and vibes they're slapping you with, but former sports agent Molly Fletcher in her book, "A Winner's Guide To Negotiating," writes that you should treat the disconnect with curiosity.
A great episode for those in and out of the sales profession-either way you're working to get a resolution, so don't widen the gap simply because the other party is shut down.
Before you light a match and torch your situation, give today's episode a listen.
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